Cancellations Policy

Cancellations must be made at least 24 hours before the scheduled session to avoid penalties. If a cancellation is made within 24 hours of the scheduled time, a £1.50 cancellation fee will be charged.

If you fail to show up for your scheduled appointment without prior notice, you will be charged the full price of the service.

If you need to reschedule, please do so at least 24 hours in advance.

Where The Hot Pod is forced to close due to weather you will received a confirmation message to confirm the cancellation & a full refund will be offered.

Refunds are not available for cancellations within 24 hours or for no-shows. However, if you are eligible for a refund, it will be processed to the original payment method.

Please arrive on time for your scheduled session. If you are late, your session may be shortened, and you will still be charged the full amount. We cannot extend sessions due to late arrivals.